Legal

Terms of Service

Last updated September 28, 2026

In short: SpeakOUT, a service of Redwing Technologies LLC, gives you a searchable directory of public affairs contacts for $30 a month. You must be 18 or older. Use Directory Information only for professional outreach related to people's roles, don't scrape, resell or redistribute it, and follow the email and calling laws that apply to you. Disputes go to individual arbitration unless you opt out within 30 days, and these Terms are governed by Delaware law.

1. Agreement

These Terms of Service (these “Terms” or this “Agreement”) are a contract between SpeakOUT, a service of Redwing Technologies LLC (“SpeakOUT”, “we”, “us”, or “our”), and you (“you” or the “User”). They govern your use of the SpeakOUT website at speak-out.ai, the directory application at app.speak-out.ai, and any related features (collectively, the “Services”) to search for professional contact information for people and organizations in U.S. public affairs (each search, a “Search”, and the information the Services return, “Directory Information”).

These Terms describe the Services we provide, their limits, and how you may use the Services and Directory Information. By using the Services or any Directory Information, you agree to be legally bound by these Terms and by the policies they incorporate by reference, including our Privacy Policy.

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, SUBSCRIBING TO, ACCESSING OR USING THE SERVICES, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THEM AS A CONDITION OF YOUR USE OF THE SERVICES.

ARBITRATION NOTICE. Except for the matters described in Section 10, disputes between you and SpeakOUT will be resolved by binding, individual arbitration. BY ACCEPTING THESE TERMS, YOU AND SPEAKOUT EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. Your claims will be decided by a neutral arbitrator, not a judge or jury (except for matters that may be brought in small claims court). You may opt out of arbitration as described in Section 10.

If you do not agree to all of these Terms, you may not access or use the Services or any Directory Information.

The Services are available only to people who are at least 18 years old. By using the Services, you confirm that you are at least 18. If you are not, you must stop using the Services and any Directory Information immediately. If you use the Services on behalf of an organization, you confirm that you have authority to accept these Terms for it, and “you” includes that organization.

2. Your account

To use the directory you must create an account. You agree to provide your full legal name, a valid email address, and any other information we reasonably request, and to keep it accurate. You are responsible for keeping access to your account and to the email address used to sign in secure, and for all activity under your account.

Tell us immediately at support@speak-out.ai if you become aware of any unauthorized or unacceptable use of your account or any other security breach. SpeakOUT is not liable for losses caused by your acts or omissions, or by use of your account that you did not prevent.

A subscription is for one individual. Do not share your account or sign-in links. By creating an account you confirm that you are a human; accounts created by bots or other automated means are not permitted.

3. Using the Services and Directory Information

You must use the Services and Directory Information responsibly and professionally, consistently with these Terms, the intended purpose of the Services, and standard industry practice. In particular, you will:

use Directory Information only to contact people and organizations about matters related to their profession, role or employment, for purposes such as public affairs, advocacy, media relations, government relations and research;
before relying on Directory Information, check that you are using the most current version available in the Services, and honor any removal or opt-out request we tell you about; and
stop using Directory Information you obtained through the Services when these Terms end, except as required by law.

When you use the Services or any Directory Information, you will not:

use them for any illegal, unauthorized, fraudulent or harmful purpose, including harassing, threatening, stalking, intimidating or doxxing anyone;
violate any law that applies to you or to your use of the Services, including laws on privacy, data protection, email and telephone marketing (such as the CAN-SPAM Act and the Telephone Consumer Protection Act), copyright and trademark;
use them in a way that harms or impairs anyone else's access to or enjoyment of the Services;
upload, transmit or distribute any malware, spyware, viruses or other malicious code through the Services;
engage in systematic, automated or excessive collection or extraction of data from the Services (including scraping, crawling, data mining or harvesting) without our prior written consent, or get around export limits (currently 150 records per download), rate limits or access controls;
reproduce Directory Information or content from the Services elsewhere, or sell, rent, sublicense, publish or otherwise commercially exploit Directory Information or anything derived from it;
create or use software, scripts, bots, browser extensions or any other technology to copy or extract Directory Information from the Services;
remove or alter any copyright, trademark or other proprietary notices in the Services; or
attempt to breach the security of the Services, gain unauthorized access to them or to Directory Information, or help anyone else do so.

Abuse or excessive use of the Services may lead us to limit, suspend or end your access, temporarily or permanently. We decide in our sole discretion what counts as abuse or excessive use. Where reasonable, we will try to warn you by email before suspending your account. To the extent permitted by law, these changes may take effect when we notify you.

4. Subscriptions and billing

The SpeakOUT Directory subscription costs $30 per month, billed in advance through our payment processor, Stripe. Current pricing is shown at speak-out.ai. Prices exclude any applicable taxes.

Your subscription renews automatically each month until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where the law requires otherwise, payments are non-refundable and we do not give refunds or credits for partial months.

We may change our prices with at least 30 days' notice by email. A new price applies from your next billing period after the notice period, and you may cancel before it takes effect.

5. Intellectual property

These Terms do not transfer to you any intellectual property owned by SpeakOUT, Redwing Technologies LLC or any third party. As between you and us, all right, title and interest in the Services, including the software, design and the compilation of Directory Information, remains with SpeakOUT and Redwing Technologies LLC.

We claim no ownership of content or materials you provide to us, other than feedback as described in Section 11.

6. License and restrictions

Subject to your full and continuing compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services, and to use Directory Information obtained from them, in accordance with these Terms.

You may use, disclose or otherwise process Directory Information only as permitted by applicable law and these Terms, and only (i) to communicate with the person or organization concerned about matters related to their profession, role or employment, and (ii) for your own legitimate internal business, advocacy or research purposes.

You may not duplicate, resell, reuse, exploit or reverse engineer Directory Information or any part of the Services without our written permission.
You may not run any automated system, such as robots, spiders or offline readers, that extracts content or Directory Information from the Services.
Without our prior written consent, you may not create any product or dataset for commercial sale, or otherwise commercially exploit data, that incorporates or uses Directory Information, and you may not transfer or disclose Directory Information to anyone else.
You may not use the Services or Directory Information in a way that breaches any agreement you have with a third party. We may refuse or withdraw your access if we learn that your use has breached, or is likely to breach, such an agreement.
You will comply with all privacy and data protection laws that apply to your use of Directory Information, including any obligations that arise after you obtain it.

7. Disclaimer of warranties

Except where these Terms say otherwise, the Services and Directory Information are provided “as is” and “as available”. We may update, correct, change or remove Directory Information at any time. We work diligently to keep the Services and Directory Information current, but much of it comes from public and third-party sources we do not control, and people change roles and contact details often.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. In particular, we do not warrant that:

the Services or Directory Information will meet your requirements or expectations;
Directory Information is current, accurate or complete;
the Services will be uninterrupted, timely, secure or free of errors or bugs; or
any errors in the Services or Directory Information will be corrected.

8. Limitation of liability

To the fullest extent permitted by law, in no event will SpeakOUT, Redwing Technologies LLC, or their suppliers or licensors be liable for anything relating to these Terms or the Services, under any contract, negligence, strict liability or other legal or equitable theory, for: (i) any special, incidental, indirect or consequential damages; (ii) the cost of substitute products or services; (iii) interruption of use or loss or corruption of data; or (iv) any amount exceeding the fees you paid us under these Terms in the three (3) months before the event giving rise to the claim. We are not liable for any failure or delay caused by matters beyond our reasonable control. This section does not apply to the extent the law prohibits it.

9. Indemnification

You agree to defend, indemnify and hold harmless SpeakOUT, Redwing Technologies LLC and their affiliates, licensors, members, managers, officers, employees, contractors and agents from and against all claims, damages, obligations, losses, liabilities, costs, debts and expenses (including reasonable attorneys' fees) arising from: (i) your access to and use of the Services, including Directory Information and any content you send or receive; (ii) your breach of these Terms, including any of your representations and warranties; (iii) your violation of any third-party right, including privacy or intellectual property rights; (iv) your violation of any law, rule or regulation; or (v) anyone else's use of the Services through your account.

10. Arbitration

(i) Agreement to arbitrate

To resolve disputes quickly and at lower cost, and except as described below, you and SpeakOUT agree that every dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration. Arbitration is less formal than a lawsuit: a neutral arbitrator decides instead of a judge or jury, discovery may be more limited, and courts review awards only narrowly, but an arbitrator can award the same damages and relief as a court. This agreement covers all claims, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and whether they arise during or after the end of these Terms. YOU AND SPEAKOUT EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

(ii) Exceptions

Nothing in this section prevents either party from: (a) bringing an individual action in small claims court; (b) pursuing an enforcement action through a federal, state or local agency where available; (c) seeking injunctive relief in court in aid of arbitration; or (d) filing suit in court over a claim of intellectual property infringement.

(iii) Opting out

If you do not want to resolve disputes by arbitration, you may opt out within 30 days after you first agree to these Terms by emailing support@speak-out.ai with the subject “Arbitration Opt-Out” and including your full legal name, the email address associated with your account, and a statement that you wish to opt out of arbitration (an “Opt-Out Notice”). If you opt out, this section will not apply to you, and disputes will be resolved as described in Section 14 (Governing law). The rest of these Terms is unaffected.

(iv) The arbitrator

Any arbitration will be governed by the Federal Arbitration Act and administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by these Terms. The AAA Rules and filing forms are available at adr.org or by calling the AAA at +1-800-778-7879. The arbitrator has exclusive authority to decide any dispute about the interpretation, applicability or enforceability of this arbitration agreement.

(v) Notice and process

A party who intends to seek arbitration must first send the other a written notice of the dispute (a “Notice of Arbitration”). Send notices to SpeakOUT at support@speak-out.ai; we will send notices to the email address associated with your account. The Notice of Arbitration must describe the nature and basis of the claim and the specific relief sought (the “Demand”). The parties will try in good faith to resolve the claim directly; if they have not done so within 30 days after the Notice of Arbitration is received, either party may start arbitration. Arbitration proceedings are confidential unless both parties agree otherwise in writing. The amount of any settlement offer must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.

(vi) Fees and location

If you start arbitration in accordance with these Terms, SpeakOUT will reimburse your filing fee, unless your claim is for more than US$10,000, in which case fees will be allocated under the AAA Rules. Any hearing will take place at a location to be agreed in the county and state of your residence or billing address. For claims of US$10,000 or less, you may choose whether the arbitration is conducted (a) solely on written submissions, (b) by a telephone or video hearing, or (c) in person under the AAA Rules in the county where you live. If the arbitrator finds that your claim or the relief sought is frivolous or brought for an improper purpose (as measured by Federal Rule of Civil Procedure 11(b)), fees will be governed by the AAA Rules and you agree to reimburse SpeakOUT for any amounts it paid that the AAA Rules make your responsibility. The arbitrator must issue a reasoned written decision explaining the essential findings and conclusions, and may rule on fees and expenses at any time during the proceeding and on request made within 14 days of the ruling on the merits.

(vii) No class actions

YOU AND SPEAKOUT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any representative or class proceeding.

(viii) Changes to this section

If we change this arbitration section (other than our address for notices), you may reject the change by emailing support@speak-out.ai within 30 days of the change. If you do, your account will be closed and this section, as it stood before the change you rejected, will continue to apply.

(ix) Enforceability

If subsection (vii) (No class actions) or this entire section is found unenforceable, or if you send a valid Opt-Out Notice, this entire section will be void, and the exclusive jurisdiction and venue described in Section 14 (Governing law) will govern any action arising out of or relating to these Terms.

11. Marketing and feedback

If you use the Services on behalf of a company or organization, you grant SpeakOUT (and confirm you have authority to grant) a non-exclusive, royalty-free, revocable right to use its name and logo solely to identify it as a customer in our marketing and sales materials, such as our website. You may revoke this right at any time by written notice to us.

If you send us suggestions, ideas or other feedback about the Services, you assign to SpeakOUT all rights in that feedback, including intellectual property rights, and we may use it for any purpose without compensation to you.

12. Changes to these Terms

We may modify or replace any part of these Terms at our discretion. If a change is material, we will notify subscribers by email or in the app before it takes effect; you are also responsible for reviewing these Terms periodically. Continuing to use the Services after changes take effect means you accept them. New features or services we add are subject to these Terms.

13. Contact

The Services are offered by SpeakOUT, a service of Redwing Technologies LLC. You can contact us at support@speak-out.ai.

14. Miscellaneous

(i) General terms

These Terms, together with the Privacy Policy and any other agreements they expressly incorporate, are the entire agreement between you and SpeakOUT regarding the Services. You may not assign or transfer these Terms or your rights under them, by operation of law or otherwise, without our prior written consent; we may assign them at any time without notice or consent. Our failure to enforce any provision is not a waiver of our right to do so later, and a waiver of any breach is not a waiver of any other breach. Headings are for convenience only. If any part of these Terms is held invalid or unenforceable, it will be given effect to the greatest extent possible and the rest will remain in full force.

(ii) Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. You and SpeakOUT submit to the personal and exclusive jurisdiction of the state and federal courts located in the State of Delaware for any lawsuit or court proceeding permitted under these Terms. We operate the Services from the United States and make no representation that they are appropriate or available for use elsewhere.

(iii) Additional terms

Your use of the Services is subject to any additional terms, policies or guidelines we post on or link to from the Services for particular features (“Additional Terms”), which are incorporated into these Terms by this reference.

(iv) Electronic communications

By using the Services, and to the extent permitted by law, you consent to receive communications from us electronically, as further described in our Privacy Policy. Notices, agreements, disclosures and other communications we send you electronically satisfy any legal requirement that they be in writing.

(v) Notice to California residents

Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at +1-800-952-5210, to resolve a complaint about the Services or to receive further information about their use.

(vi) Support

We are not obligated to provide support for the Services. Where we offer support, it is provided by email at support@speak-out.ai and subject to any published support policies.